Shipping + Returns

SHIPPING POLICY
Michelle McDowell orders are processed and shipped from our warehouse in Butner, NC. Orders may take between 7-10 days to arrive. We do not ship or deliver on Saturday, Sunday or Holidays. Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

RETURN POLICY
If you are not happy with your purchase, we will accept a return for a refund or an exchange for the same product or another product of equal value. Note: if you purchased your product from a 3rd party retailer we are unable to accept your return.

  • You may return or exchange your purchase within 30 days of delivery and all products must be in the condition you received. 

  • Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from Michelle McDowell confirming this.
  • Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. Michelle McDowell will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).

  • Send the return to our address: 106 20th Street, Butner, NC 27509

  • Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received. Must be in resale condition, including all hangers and tags.

  • Exchanges: you will be refunded the original purchase price once we receive the item and you place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

  • All returns will only be credited to the original purchasing credit card number.

  • If you receive a Michelle McDowell item from our website as a gift you may exchange the item within 30 days for an equal or lesser value. Please contact customer service at 940.626.2064 to begin the process. Note if your gift was purchased from a 3rd party retailer we are unable to accept your return.
  • There is a 15% restocking fee on returns (does not apply to defective merchandise or faulty shipments).