Shipping + Returns

Shipping

Michelle McDowell orders are processed and shipped from our warehouse in Butner, NC. Orders may take between 4-6 days to arrive. We do not ship or deliver on Saturday, Sunday or holidays. Large orders may require additional time. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. If you have any questions about your order, please contact customer service at 940-626-2064 or email at customerservice@michellemcdowelldesigns.com.  

 

Returns/Exchanges

Our Policy:

  • We accept returns/exchanges of items in their original condition. Items must be returned/exchanged unworn, unwashed and with tags attached. 
  • We do not allow returns of any items marked as final sale.
  • We are offering an extended return window for products purchased between November 1, 2023 - December 31, 2023. Returns or exchanges can be made until January 31st, 2024. 
  • All returns are eligible for FREE return shipping when returned through a Happy Return's Return Bar.
  • When shipped via a pre-paid label, a $4.95 fee will be deducted from your refund amount.
  • For order issues such as damaged or defective items, please contact us at customerservice@michellemcdowelldesigns.com.

To start a return, click here. 

  1. Enter your order number or order email and zip code. You will be presented with your order history.
  2. Please select the eligible item you would like to return.
  3. Select a reason for the return. If an item says “contact customer service”, this means it is final sale and isn’t eligible for return.
  4. Repeat steps 2 and 3 for each item you wish to return.
  5. Choose to either refund to the original form of payment or exchange for another item. You will then select one of two ways to return the item(s).

Happy Returns Bar

  • No box or label is needed
  • Refund process starts immediately after dropping off the item
  • Click the link to find the nearest one to you: https://locations.happyreturns.com/
  • An Express Code (QR code) will be generated and emailed for scanning at dropoff.

By Mail

  • Package and box item at home
  • A USPS shipping label will be provided
  • There will be a $4.95 label fee substracted from your refund

For any questions about returns and exchanges, please reach out to customerservice@michellemcdowelldesigns.com.